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Home Care – Agency VS. Registry

When care is needed at home there are a number of options to choose from. The most reliable and accepted are the choice between care provided through a home care agency and care provided by an independent caregiver that is a member of a caregiver registry. At Capital City Nurses, we offer our clients the power of choice. Our clients can choose whether care provided through our agency or care referred to a trusted member of our registry is best for them.

The Key Similarities

There are similarities between our agency and registry services. The primary similarity is that the client will receive exceptional private duty care. Each caregiver will have submitted to a thorough background screening, their references are checked and their certifications are current. All caregivers will also have malpractice insurance coverage. Each Certified Nursing Assistant is an experienced and vetted professional.

The Key Differences

  • All agency caregivers are employees of our home care agency, which means they work under the supervision of our Registered Nurses. A Registered Nurse starts each case with an assessment of the client that informs the development of a written care plan. When clients choose to work with the registry, the client and family relay the client’s needs directly to the referred caregiver. The caregiver and family communicate to form a course of action and the daily tasks the client needs assistance with. A Registered Nurse overseeing the care is not part of the service offered through a registry.
  • Capital City Nurses’ Agency staff will handle the invoicing for services, which is based on a set hourly rate (rates range from $20-25 per hour). Caregivers from our registry set their own rates (usually between $14-16 per hour), clients pay the independent caregiver directly. The client pays a separate shift referral fee to Capital City Nurses Registry. This referral fee is paid for each visit or shift.
  • Registry caregivers are covered under their own malpractice insurance. They are not covered by workers’ compensation insurance. Capital City Nurses Agency caregivers have full coverage for both malpractice as well as workers’ compensation under company policies.
  • We provide communication between the client and the caregiver. Our agency provides a dedicated Care Coordinator to manage your case from logistics to problem solving and working with you and your family to provide the home care and oversight your loved one needs. Families are assigned a dedicated consultant as registry clients. Your consultant may communicate information to you from the caregiver and make suggestions on best practices to ensure success between caregiver and client. They may refer another certified nursing assistant if requested and can be a source for all the information a family needs to rest assured that their mom or dad are receiving the exceptional care they deserve.

Few others offer the power of choice and attention to detail that Capital City Nurses offers. You have the power to choose which service best fits your needs. Call today to speak with a Client Relations Manager to learn more. You have the ability to choose the option that works best for your needs. This allows for maximum personalization to work with your needs and the needs of your loved one.

Posted on
October 27, 2015
Capital City Nurses