A home care company is only as good as the caregivers it employs or refers. Decades of experience has taught us how to identify exceptional caregivers. Each caregiver we send or refer is someone we would entrust our own parents’ care to. This is a core value.
Below are credentials each team member must meet:
- Current nursing license and/or required certifications
- A minimum of three references
- Current certification to perform CPR
- A strong work history
- Health certificate that is up to date
- Clean background check
The above covers just the basics, but we go further:
- Caregiver candidates are interviewed in person by multiple staff members and undergo a rigorous screening process
- Candidates perform a comprehensive skills demonstration
- Must demonstrate proficiency in oral and written communications
- We observe the candidate’s presentation, etiquette and attention to detail.
- With rare exceptions, caregiver applicants have at least one year of experience working in a nursing home or hospital. Many caregivers have much more than a year’s experience
At Capital City Nurses, we are more than just a staff; we are family. That sensibility extends to all of our clients, and we promise to care for you as we would our own parents.
Tri-Cities Nurses Registry and Helpmates, Inc., which does business as Capital City Nurses Registry, helps clients locate a qualified, independent caregiver. The Registry consists of thoroughly-screened nurses and qualified nursing assistants, and we work with families to ensure that they feel they are well-matched with the caregiver.
The Registry is a good care option for families who have the resources to actively manage their loved one’s care. Registry caregivers are not employees of Capital City Nurses Registry and the Registry does not and cannot supervise their work or direct them as to what care to provide—the caregivers are independent contractors. The Registry charges your family a fee for referring a caregiver; the family compensates the caregiver directly and manages all scheduling and coverage issues (though the Registry can make additional referrals as needed for substitute caregivers to help address gaps in care).
Capital Health Care Associates, Inc, which does business as Capital City Nurses Healthcare Services, employs Registered Nurses, Licensed Practical Nurses, and Certified Nursing Assistants to provide care in homes, hospitals and other medical facilities. Care providers are employees, and Healthcare Services takes care of all scheduling and payment matters; families receive one invoice for services.
Healthcare Services is the better choice for more complex medical situations where there are significant medical concerns or issues, where the family needs more support in coordinating care, or where active patient advocacy may be required. Healthcare Services works with the client’s medical team and family as needed to ensure a consistent quality of care. [Because the caregivers are Healthcare Services employees, Healthcare Services provides training and supervises their work.]